Delivery Information


All purchases on our website over £30.00 will be sent Free of Charge by Royal Mail Tracked 48 and are posted out the same day as the order, so long as the order is made before 1pm. If not, the order is posted the following day. Please take note of the stock message displayed on each individual product page.

Orders under £30.00 will be sent by Royal Mail Tracked 48 and a charge of £2.95 will be added to your order. Orders over £40.00 will be upgraded to Royal Mail Tracked 24 Free of Charge, however, delivery take between 2-7 working days on all items dispatched.

For a guaranteed delivery on Saturday, orders must be placed before 12 noon on Friday and the package shall be sent via Royal Mail Special Delivery Guaranteed by 1pm. A charge of £9.00 will be made for this service and is an option at the checkout process.

Any problems with delivery should be followed up with the relevant courier as this is beyond our control. Royal Mail don't classify an item as lost until 7 working days after the due date for Royal Mail Tracked items and 5 working days for Special Delivery Guaranteed.

Your tracking number can be requested by emailing customerservice@jppharmacy.co.uk.

Please note that you must be available at the delivery address to sign for your parcel. If you are not available to receive your order, a card should be left for you to collect your parcel at your local Post Office for a limited time. Once this time has elapsed, your parcel may be returned to the pharmacy. Postage costs cannot be refunded in this scenario and a £2.95 administration fee will be charged.

Lastly, whilst we endeavour to process and dispatch orders within 24 hours, this period may vary subject to stock. Selecting Royal Mail Special Delivery does not mean your order will be processed any quicker.

Christmas Deliveries

The closer to Christmas it gets, unfortunately we cannot guarantee delivery times due to Royal Mail's work load increasing.

Please consider ordering early to save disappointment.