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FAQs


Is JP Pharmacy a registered business?

JP Pharmacy is owned by Landbased Limited, registered in England and Wales under company number 04135761, having its registered office at 11 Georgian Way, Harrow on the hill, Harrow, Middlesex, HA1 3LF. The superintendent pharmacist responsible for this site is Mr Jatin Kanani, registration number GPhC 2036362, and the premises registration number is 1089485.

 

How do I confirm the registration status?

Please click here.

 

Do I need to send you the original prescription?

We must possess the original signed prescription prior to dispensing of medication.


Can you dispense a prescription written by a doctor outside the UK?

Unfortunately, we will only dispense prescriptions written by UK registered prescribers.


Can I have antimalarials on the NHS?

No, these can only be supplied against a private prescription. Alternatively, we offer a consultation service where one of our accredited pharmacists can supply them, replacing the need to see your GP.


Are all products on the JP Pharmacy website genuine?

JP Pharmacy only provides genuine products that are reliably sourced from licensed distributors. We are registered with the General Pharmaceutical Council which allows you to check out the registration details of our pharmacy and the pharmacist. 


Can I change my billing or delivery address?

Yes, log into your account and click on the 'Address Book' link.


I've forgotten my password, how do I reset it?

Enter the email address that you initially signed up with, and click the 'Forgotten Password?' link. Once you receive your new password we advise you log in and change it to something memorable. If you fail to receive the reset email password, then please check any junk/spam email folders to ensure if hasn't been delivered there. Failing this, contact us for help. 

 

How do I redeem a discount code?

At the checkout you will have the option 'Got a Discount Code? Click here to apply it'. Click on this and a box will appear for you to enter the specified code. Once you've entered this then click 'Apply' on the right hand side and the discount code will be applied to your shopping basket. Please note that voucher codes won't work for items in the 'Offers' section of the website nor can they be used in conjunction with existing promotional offers.