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Terms & Conditions

All words and images contained within this website are copyrighted to By accessing this Website and/or placing an order you agree to be bound by these Terms. Please read them carefully. Using this Website indicates that you accept these terms regardless of whether or not you choose to register. If you do not agree to be bound by these Terms you may not use or access this Website. This Website is provided to you free of charge for your personal use subject to these Terms. The purpose of the Website is to provide you with details of our products and also to enable you to contact us in relation to any requirements you may have. We may update these Terms from time to time. Any changes will be notified to you via suitable notice on the Website. If you do not wish to accept the new terms and conditions you should cease using the Website. If you continue to do so, after the date on which the changes come into effect, your use will indicate your agreement to be bound by the new terms and conditions.


Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us. You may not reproduce or store any such material on any other website or include it in any public or private electronic retrieval system or service without our prior written permission. You may print one copy of the content for your own personal use provided that you keep intact any copyright or proprietary notices. Any rights not expressly granted in these Terms are reserved.


While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance, new facilities or services or repair or for reasons beyond our control. We shall not be liable for any telephone or other costs that you may incur.


Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligation with respect to such material. You may not post or transmit to or from this Website any material: that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience, for which you have not obtained all necessary licenses and/or approvals, which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world, or which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). You may not misuse the Website (including, without limitation, by hacking). We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of paragraphs 4.2 or 4.3.


You are responsible for any activity or order that occurs or is submitted under your email address or your email address used in combination with your password. If you know or suspect that someone else knows your password you should notify us immediately.


The Returns Policy is for goods purchased on the Website or by postal order.

  • Please return them in their original condition, unopened and in the original packaging, with all tamper-resistant seals and any cellophane intact.
  • Unwanted items should be returned with your order reference and reason for return.
  • If a product is returned that is not in its original condition, unopened and in the original packaging, with all tamper-resistant seals and any cellophane intact then we will not be able to process a refund or replacement. It will be returned to you with the redelivery charge being paid by yourself.
  • We regret that post and packaging charges cannot be refunded, except in the case of damaged, faulty or incorrectly supplied products (regardless of whether or not the order qualified for free delivery).
  • We recommend that you package items securely and retain your receipt from the Post Office until you have received credit for your return as we cannot be held responsible for non-delivery of returned goods.
  • If you have received a discount or special offer, that offer will no longer apply if you fall below the discount/offer threshold after returning your good(s) and the refund will be adjusted accordingly.
  • If your products arrive damaged, please retain the damaged items as we will require evidence of the damage that has occurred and may require them to be returned. Please contact Customer Service and they will advise you accordingly.
  • We are unable to accept any returns of fragranced goods that you believe do not smell correctly.
  • We aim to process all returns within 5 days of receipt, if a refund is issued this should then clear back on to the original method of payment within 5 working days.

None of the above terms affect your statutory rights under the Consumer Protection (Distance Selling) Regulations when products are incorrectly supplied or faulty. In the unlikely event this occurs please contact Customer Service and they will advise our free returns procedure.


We make great effort to ensure all products listings on the Website are accurate in terms of image, description and RRP, however, there will be instances whereby a product's packaging has been updated by the brand owner without notifying us and therefore this varies from that depicted on the Website. Images uploaded onto the Website are for representation only and so please contact our Customer Service Team to check whether the formulation has changed.

Stock levels (including gift with purchase and free samples) are also maintained as closely as possible to true stock levels as possible, however, we are sorry to inform you that when the item sells out in store then we will be unable to fulfill any outstanding website orders.


Only one Voucher Code is permitted per order and it must be entered correctly in the Voucher Code box provided at the checkout page. When entered correctly the Voucher Code gift or discount will show in your basket. A Voucher Code gift or discount cannot be provided if it has not been entered at the checkout or after your order is confirmed. 

When a Voucher Code requires a minimum spend, the minimum spend excludes delivery fees, taxes, samples and trial sized products. When returning items from your order, if you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund; if you used a free gift voucher and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund. When a Voucher Code provides a free gift, the free gift is not eligible for exchange or refund. 

Codes cannot be used in conjunction with any other offers. Codes are valid for a specific period of time and may be limited to certain product categories or brands. Discount codes exclude all gift sets and sale items (listed in our 'OFFERS' section). 


Our liability to you in respect of your use of the Website shall be limited as set out in paragraph 10.2 below provided that: nothing in these Terms excludes our liability for fraud or for death or personal injury arising from our negligence or that of our employees or agents. nothing in these Terms excludes any other liability which is prohibited from being excluded by law. Except as provided in paragraph 10.1 above, we shall not be liable for any loss, liability or damage whatsoever including (without limitation) special, indirect or consequential loss, damage for loss of business, loss of profit, business interruption or other pecuniary loss suffered by you or any other person arising out of your use of the Website This paragraph does not affect your statutory rights.


You will indemnify, defend and hold us, and our officers, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you or any other liability arising out of your use of this Website, or the use by any other person accessing the Website using your account and/or the information you provided upon registration.


We respect your privacy and undertake to share and process your data in accordance with the Data Protection Act 1998 and our privacy policy.


We shall not be liable for any breach of these Terms caused by any circumstances beyond our control. The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through this Website. A Person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Party) Act 1999 to enforce any term of these Terms.


These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts. This Website is owned by Landbased Limited, registered in England and Wales under company number 04135761, trading at 139 Camden High Street, London, NW1 7JR.